Reference

Privacy Policy Account Data Protection

We collect and protect the information you share when you register, deposit via bKash, Nagad or Rocket, and browse our lobby. This policy explains what data we gather, how we use it, and your rights under local and international privacy frameworks where okbajee operates.

Account & wallet dataDevice & session logsPayment verification recordsSupport interaction historyCookie & tracking preferences
okbajee Privacy Policy Account Data Protection
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what we collect, want to update your details, or need to request account-data deletion, our support team handles privacy inquiries through the same channels as general account help. Response times depend on the complexity of your request—simple corrections happen within a day, full data-export requests take up to two weeks.

Live Chat Open the chat bubble in the account dashboard; privacy questions are routed to our compliance team who can pull your records and explain what we hold. Available during Bangladesh daytime hours.
Email Support Send data-access or deletion requests to our support address listed in the account settings footer. Include your registered mobile number and account email so we can verify your identity before releasing records.
Account Settings Log in and navigate to Privacy Controls under your profile; you can download a JSON export of your transaction history, update marketing consent, and request account closure directly from that page.
DATA SECURITY

How We Protect Your Information

We encrypt account credentials, wallet transaction logs and session tokens using industry-standard TLS and AES-256 protocols. Two-factor authentication via SMS OTP is mandatory for withdrawals over a certain threshold, and unusual login locations trigger automatic verification prompts. Our payment processor holds PCI-DSS certification, meaning bKash, Nagad and Rocket deposit flows are handled through secure gateways that never expose your wallet PIN to our systems.

Encryption & Storage

Personal data lives on access-controlled servers with nightly encrypted backups. Payment references are tokenised so even our operations team sees only masked transaction IDs, not your full wallet account details.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember language and currency. Marketing cookies require your consent; you can revoke that anytime in the privacy-settings panel without affecting core lobby access.

Third-Party Sharing

Game studios like Pragmatic Play and Evolution receive only anonymised session data—your username and bet history, not your mobile number or wallet details. Payment processors see transaction amounts and references, nothing more.

Data Retention

Active accounts keep full records; closed accounts are archived for seven years then purged. You can request early deletion, but financial-compliance rules may require us to retain transaction logs even after account closure in certain jurisdictions.

Common Questions About Data & Privacy

We collect your mobile number, email address, date of birth, preferred currency and country of residence during signup. This helps us verify age eligibility, set up your wallet and comply with regional access rules where our services are permitted.

No. When you deposit, you complete the payment inside your own wallet app or web interface; we receive only a transaction reference number and confirmation. Your wallet credentials never touch our servers.

Transaction records and account logs are archived for seven years to meet financial-reporting obligations in jurisdictions where we operate, then anonymised or deleted. You can request earlier deletion, subject to legal-retention requirements.

Yes. Log in, go to Privacy Controls in your account settings, and click Export My Data. You'll receive a JSON file with your transaction history, session logs and profile details within two business days.

Our payment processor sees transaction amounts and references; game studios receive anonymised session data like bet amounts and game rounds; customer-support staff access your account details only when you open a ticket. We do not sell or rent data to advertisers.

Open Privacy Controls under your profile, toggle off SMS or email marketing consent, and adjust cookie categories. Disabling marketing has no effect on account access; disabling functional cookies may log you out or reset language preferences each session.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.