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Account Access Regional Eligibility

We operate where local law permits and where we can verify your account properly. This page walks through how eligibility works, what we check before you deposit via bKash, Nagad or Rocket, and how regional rules shape what you can access.

Account verification requiredRegional eligibility checksPayment complianceAge and identity rulesJurisdiction-dependent access
okbajee Account Access Regional Eligibility
LEGAL ENQUIRIES

How to Reach Us on Legal Questions

If you have a question about your account status, regional eligibility, or how we handle compliance, our support channels are open. Live chat is the fastest route for account-specific queries. Email is better for document requests or formal enquiries. We aim to respond within one business day, though complex legal questions may take longer if we need to consult our compliance team.

Live Chat Open the chat widget in your account dashboard. Our team can pull your account history and walk through eligibility checks or regional restrictions in real time.
Email Support Send your query to our support address. Include your registered mobile number and a brief description of the legal question so we can route it to the right team.
Document Requests If you need a copy of our terms, privacy policy, or a record of your account activity for legal purposes, email us with your account ID and the specific document you need.
COMPLIANCE PILLARS

What We Do to Keep Accounts Secure

Our legal framework sits on four pillars: identity verification before you can deposit, payment-rail compliance so bKash, Nagad and Rocket transactions follow local rules, data handling that protects your mobile number and wallet details, and regional access controls that block prohibited territories. Each pillar has its own process, and we document every step so you know what happens to your information.

Identity Verification

We match your mobile number to your national ID reference before approving your first deposit. This check runs through the payment rail you choose, so bKash, Nagad and Rocket each have their own verification flow.

Payment Compliance

Every deposit and withdrawal is logged with a timestamp, wallet reference and transaction ID. We keep these records for the period required by local banking rules and share them with regulators on request.

Data Handling

Your mobile number, wallet details and transaction history are stored in encrypted form. We do not sell your data to third parties. You can request a copy of your data or ask us to delete your account at any time.

Regional Access

We check your IP address and payment-rail location every time you log in. If either falls outside our supported regions, your session is blocked and you will see an eligibility notice explaining why.

Common Questions About Eligibility & Compliance

You need to be 18 or older, hold a verified mobile wallet with bKash, Nagad or Rocket, and access the platform from a region where we operate. We check your national ID reference during signup.

Your session will be blocked at login. If you have funds in your account, contact support with proof of identity and we will arrange a withdrawal, subject to local banking rules and verification.

We match your mobile number to your national ID reference through the payment rail you choose. bKash, Nagad and Rocket each have their own verification flow, and we receive a pass or fail signal from the wallet provider.

Yes. Email our support team with your registered mobile number and account ID. We will send you a file containing your transaction history, wallet references and any documents you uploaded, usually within three business days.

Our terms of service are governed by the jurisdiction where our payment processor is registered, but your own use must comply with the law where you physically access the service. We do not provide legal advice on local gaming rules.

We keep transaction logs, wallet references and identity verification records for the period required by local banking and anti-money-laundering rules, typically five years. After that period, records are anonymised or deleted unless required by law.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.